Collision Estimator (DRP/CCC1) — Customer-Focused

Boyd Group; Kerrville (TX); On-site; USD 50,000 - 91,000; Full time

Job summary

Gerber Collision & Glass – Benson Dr., Kerrville, TX is seeking an Estimator with 2+ years of DRP estimating experience and prior CCC1 experience. The role involves coordinating vehicle repairs, communicating with customers and insurers, and ensuring accurate damage appraisals.

The Estimator will document all customer interactions, uphold insurance program requirements, and participate in daily production walks and safety meetings to support KPIs and a superior customer experience.

Qualifications

• 1 year DRP experience.
• Knowledge of Repairs and OE Guidelines.
• Basic computer skills.
• Ability to work with insurance clients.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate and timely information guiding through repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.

Skills

Customer service

Communication

Insurance knowledge

DRP processes

I-CAR training

Education

High School Diploma

Tools

CCC1 Estimating Software

Job description

Gerber Collision & Glass – Benson Dr., Kerrville, TX is seeking an Estimator with 2+ years of DRP estimating experience and prior CCC1 experience. The role involves coordinating vehicle repairs, communicating with customers and insurers, and ensuring accurate damage appraisals.

The Estimator will document all customer interactions, uphold insurance program requirements, and participate in daily production walks and safety meetings to support KPIs and a superior customer experience.