Collision Estimator: Customer-Driven Repair Leader

Boyd Group; Austin (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance effective Day 1

401(k) Retirement Plan with company==

Employer Paid Short-Term Disability &+

Life Insurance

Continuing Education Opportunities

Safety Glasses allowance

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass – W. 12th, Austin, TX is seeking an Estimator to deliver exceptional customer experiences by creating accurate repair estimates and coordinating repairs with customers and insurance providers.

You will assess vehicle damage, document required repairs, and work with the team to meet KPIs while providing clear communication and top-tier service. Prior CCC1 and DRP experience strongly preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Compliance for DRP’s Minimum of 1-year

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Gerber Collision & Glass – W. 12th, Austin, TX is seeking an Estimator to deliver exceptional customer experiences by creating accurate repair estimates and coordinating repairs with customers and insurance providers.

You will assess vehicle damage, document required repairs, and work with the team to meet KPIs while providing clear communication and top-tier service. Prior CCC1 and DRP experience strongly preferred.