Collision Estimator & Customer Experience Lead

Gerber Payroll Services, Inc.; Minnesota; On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Health insurance

401(k)

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs with insurance providers. You’ll document repairs, communicate timelines, and ensure alignment with team KPIs.

The role requires knowledge of repairs, OE guidelines, and basic computer skills, plus at least one year in a similar role. I-CAR training and a valid driver’s license are preferred.

Qualifications

• Minimum one year experience in an estimator or customer-facing role.
• Knowledge of repair processes and OE guidelines.
• Proficient in basic computer skills and DRP familiarity.

Responsibilities

• Document and update customer interactions accurately.
• Provide information to customers and insurance companies throughout the repair process.
• Coordinate with management and production teams to meet KPIs.
• Follow insurance program requirements and WOW operating procedures.
• Participate in daily production walks and safety meetings.

Skills

Driver's License

Customer service

Communication

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs with insurance providers. You’ll document repairs, communicate timelines, and ensure alignment with team KPIs.

The role requires knowledge of repairs, OE guidelines, and basic computer skills, plus at least one year in a similar role. I-CAR training and a valid driver’s license are preferred.