Collision Estimator: Own the Customer Experience & Estimates

Boyd Group; Henderson (NV); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance Day 1

401(k) Plan

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass seeks an Estimator to provide an exceptional customer experience while creating estimates and coordinating repairs with customers and insurance companies throughout the process. The estimator assesses vehicle damage, documents repairs, and supports the team to meet KPIs in the repair facility.

You will work with a team to ensure accurate communication, adhere to DRP requirements, and participate in training sessions.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update every customer interaction accurately.
• Provide timely information to customers and guide them through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the team.
• Offer positive energy when greeting customers in person and on the phone.
• Understand insurance programs and procedures.
• Attend daily production walks with Management.

Skills

Customer service

Communication

Valid driver's license

I-CAR training

Education

High School Diploma or equivalent

Tools

DRP knowledge

Job description

Gerber Collision & Glass seeks an Estimator to provide an exceptional customer experience while creating estimates and coordinating repairs with customers and insurance companies throughout the process. The estimator assesses vehicle damage, documents repairs, and supports the team to meet KPIs in the repair facility.

You will work with a team to ensure accurate communication, adhere to DRP requirements, and participate in training sessions.