Collision Estimator & Customer Experience Lead

Holdings LLC; Catonsville (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid Holidays

Health Insurance

401(k) Retirement Plan

Life Insurance

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while creating accurate estimates and coordinating repairs with customers and insurance companies. The role requires documenting interactions, communicating effectively, and ensuring alignment with KPIs across the team.

Responsibilities include guiding customers through the repair process, ensuring compliance with DRP programs, and participating in daily production walks with management.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Minimum 1 year experience and DRP compliance.

Responsibilities

• Document customer interactions accurately and update records.
• Provide information guiding customers through repair process and insure excellent service.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to relevant team members.
• Participate in daily production walks and support team members.

Skills

Knowledge of Repairs

OE Guidelines knowledge

Basic Computer Skills

DRP Compliance

Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while creating accurate estimates and coordinating repairs with customers and insurance companies. The role requires documenting interactions, communicating effectively, and ensuring alignment with KPIs across the team.

Responsibilities include guiding customers through the repair process, ensuring compliance with DRP programs, and participating in daily production walks with management.