Collision Estimator — Earn & Elevate Customer Experience

Boyd Group Services; Skokie (IL); On-site; USD 60,000 - 180,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Annual Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate vehicle repair estimates and coordinating repair needs with customers and insurance companies. The role emphasizes clear communication, documentation, and alignment with the team to meet KPIs.

The Estimator will assess damages, document required repairs and parts, and ensure seamless updates throughout the repair process, collaborating with service advisors and production staff to

Qualifications

• Knowledge of Repairs and OE Guidelines
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repairs knowledge

Basic computer skills

I-CAR training willingness

Valid driver's license

Education

High School diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate vehicle repair estimates and coordinating repair needs with customers and insurance companies. The role emphasizes clear communication, documentation, and alignment with the team to meet KPIs.

The Estimator will assess damages, document required repairs and parts, and ensure seamless updates throughout the repair process, collaborating with service advisors and production staff to