Collision Estimator — Customer Experience Leader

Boyd Group; Sumter (SC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Medical insurance Day 1

401(k) with match

Disability & Life Insurance

Education opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, outlining required repairs and parts, and coordinating communication with customers and insurers throughout the repair process.

You will document complex interactions, align with team KPIs, and participate in production walks and safety meetings. Training and growth opportunities are available within a supportive environment.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic computer skills required.
• Awareness of how to find answers.
• Compliance for DRP’s.

Responsibilities

• Document every customer interaction with details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and WOW procedures.
• Communicate customer requests to the team.
• Greet customers with positive energy in person and on the phone.
• Understand Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings.
• Attend training sessions and workshops as recommended.

Skills

Repair knowledge

OE guidelines

Basic computer skills

DRP compliance

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, outlining required repairs and parts, and coordinating communication with customers and insurers throughout the repair process.

You will document complex interactions, align with team KPIs, and participate in production walks and safety meetings. Training and growth opportunities are available within a supportive environment.