Collision Estimator: Lead with Precision & Customer Care

Gerber Collision & Glass; Brownsburg (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays/year

Great health benefits starting day 1

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass, Brownsburg, IN, is seeking an Estimator to provide an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs. You will document repairs, communicate with customers and insurance companies, and align with team KPIs to drive shop success.

The role requires a high school diploma or equivalent, knowledge of OE guidelines, basic computer skills, and DRP compliance. Training in I-CAR and a valid driver’s license are required.

Qualifications

• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Answers lookup ability

Basic computer skills

DRP compliance experience

I-CAR training willingness

Valid driver’s license

Education

High School diploma or equivalent

Job description

Gerber Collision & Glass, Brownsburg, IN, is seeking an Estimator to provide an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs. You will document repairs, communicate with customers and insurance companies, and align with team KPIs to drive shop success.

The role requires a high school diploma or equivalent, knowledge of OE guidelines, basic computer skills, and DRP compliance. Training in I-CAR and a valid driver’s license are required.