Collision Estimator & Customer Experience Lead

Holdings LLC; Louisville (KY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

6 paid holidays annually

Insurance: Medical, Prescription Drug,

401(k) Retirement Plan with company 5%

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs. You will document and communicate with customers and insurance companies, ensuring alignment with the shop's KPIs and WOW standards.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and willingness to complete I-CAR training. A valid driver's license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate information guiding customers through the repair process.
• Ensure compliance with all insurance client requirements and metrics.
• Follow WOW Operating Ways for drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members and attend Health & Safety meetings (if required).
• Attend training sessions and workshops recommended by Store Manager.

Skills

Valid Driver's License

Willing to complete I-CAR Training

Education

High School Diploma or equivalent

Tools

I-CAR Training (willing to complete)

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs. You will document and communicate with customers and insurance companies, ensuring alignment with the shop's KPIs and WOW standards.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and willingness to complete I-CAR training. A valid driver's license is required.