Collision Estimator: Customer-Focused Auto Repair Lead

Gerber Payroll Services, Inc.; Fishers (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Health Insurance

401(k)

Disability Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while preparing estimates and coordinating repair needs. You will document communications with customers and insurance companies throughout the repair process.

The role requires knowledge of repairs, OE guidelines, and at least 1 year of experience, with a valid driver's license and willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic computer skills and DRP compliance.
• Minimum 1 year of experience.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document each customer interaction accurately.
• Provide accurate, timely information through the repair process.
• Ensure compliance with insurance client requirements.
• Follow WOW Operating Ways for drop-offs, planning, and communication.
• Communicate customer requests to team.
• Participate in daily production walks.
• Support team and attend health & safety meetings.
• Attend training sessions and workshops.

Skills

Customer service

Communication

Basic computer skills

DRP compliance

Education

High School Diploma or equivalent

Tools

I-CAR Training

OE Guidelines knowledge

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while preparing estimates and coordinating repair needs. You will document communications with customers and insurance companies throughout the repair process.

The role requires knowledge of repairs, OE guidelines, and at least 1 year of experience, with a valid driver's license and willingness to complete I-CAR training.