Collision Estimator: Lead Customer-Focused Auto Repairs

Hansen Collision, Inc.; Holland (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Insurance from day 1 (Medical, Vision,

401(k) with match

Short-Term Disability & Life Insurance

Continuing Education opportunities

Safety glasses program

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass seeks an Estimator to provide an exceptional customer experience by creating accurate damage estimates and coordinating repair needs. You will document repairs, communicate with customers and insurance companies, and support team KPIs to ensure efficient, high-quality service.

The role requires knowledge of repairs and OE guidelines, strong attention to detail, and ability to work with DRP processes. A valid driver's license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.

Skills

1+ year experience

I-CAR Training

DRP compliance

Basic computer skills

Driver's license

Problem solving

Education

High School Diploma or equivalent

OE Guidelines knowledge

Job description

Gerber Collision & Glass seeks an Estimator to provide an exceptional customer experience by creating accurate damage estimates and coordinating repair needs. You will document repairs, communicate with customers and insurance companies, and support team KPIs to ensure efficient, high-quality service.

The role requires knowledge of repairs and OE guidelines, strong attention to detail, and ability to work with DRP processes. A valid driver's license is required.