Collision Estimator: Customer-Centric Vehicle Repair Pro

Boyd Group Services; Brownsburg (IN); Presencial; USD 50.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for FT

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

Descripción de la vacante

Gerber Collision & Glass in Brownsburg, IN is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process.

The role emphasizes teamwork with Production and Management, adherence to DRP requirements, and ongoing I-CAR training; a High School diploma and a valid driver’s license are required, with comprehensive benefits and growth opportunities

Formación

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Conocimientos

I-CAR Training willingness

Valid Driver's License

Customer service oriented

Educación

High School Diploma or equivalent

Descripción del empleo

Gerber Collision & Glass in Brownsburg, IN is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process.

The role emphasizes teamwork with Production and Management, adherence to DRP requirements, and ongoing I-CAR training; a High School diploma and a valid driver’s license are required, with comprehensive benefits and growth opportunities