Collision Estimator: Lead Quotes & Customer Care

Crash Champions; Atlanta (GA); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking an Estimator/Customer Care specialist in Atlanta, GA. You will educate customers on repair processes, prepare estimates, and manage repairs to meet Crash Champions quality standards.

You will keep customers informed, coordinate with Body Technicians, and ensure paperwork and carrier requirements are complete. This role offers competitive benefits and growth within a fast-paced, customer-focused environment.

Qualifications

• Customer service skills are essential.
• Ability to organize, multi-task and manage time in a fast-paced environment.
• Experience or knowledge of dealing with insurance partners preferred.
• Experience with auto repair or collision industry is helpful.
• Knowledge of multiple estimating systems (CCC One, Mitchell, Audatex) is a plus.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service

Multi-tasking

Insurance knowledge

Fast-paced environments

Estimating systems (CCC One, Mitchell,

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking an Estimator/Customer Care specialist in Atlanta, GA. You will educate customers on repair processes, prepare estimates, and manage repairs to meet Crash Champions quality standards.

You will keep customers informed, coordinate with Body Technicians, and ensure paperwork and carrier requirements are complete. This role offers competitive benefits and growth within a fast-paced, customer-focused environment.