Collision Estimator & Customer Experience Lead

Crash-Champions-Collision-Repair-Team-1; Blue Island (IL); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan with match

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused specialist to educate customers on repair processes, insurance steps, and rights. You will complete and refine estimates after assessment, and manage each repair from start to finish while upholding Crash Champions quality standards.

You will keep customers informed on status, collaborate with Body Technicians, review data procedures, and ensure carrier requirements are met.

Qualifications

• Customer service skills and ability to multi-task in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on repair process, insurance procedures, and rights.
• Complete and lock final estimates after evaluation.
• Manage each repair and ensure QC to meet quality standards.
• Keep customers informed about vehicle status and provide a great experience.
• Coordinate data with body technicians and post-scan checks.
• Pre-close final repair order and handle paperwork and carrier requirements.

Skills

Customer service

Organization

Insurance knowledge

Adaptability

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused specialist to educate customers on repair processes, insurance steps, and rights. You will complete and refine estimates after assessment, and manage each repair from start to finish while upholding Crash Champions quality standards.

You will keep customers informed on status, collaborate with Body Technicians, review data procedures, and ensure carrier requirements are met.