Collision Estimator - Customer-Centric Auto Claims Pro

Crash-Champions-Collision-Repair-Team-1; McDonough (GA); On-site; USD 65,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in McDonough, GA is seeking a customer-focused estimator/coordinator to guide repair projects from intake through finalization. You will educate customers on the repair process, insurance steps, and their rights while delivering accurate estimates and updating timelines.

You will manage each repair to Crash Champions’ quality standards, review data with Body Technicians, handle final paperwork, and keep clients informed with clear, proactive communication and diligent

Qualifications

• Customer service experience required.
• Strong organization and multitasking in fast-paced environments.
• Knowledge of dealing with insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in McDonough, GA is seeking a customer-focused estimator/coordinator to guide repair projects from intake through finalization. You will educate customers on the repair process, insurance steps, and their rights while delivering accurate estimates and updating timelines.

You will manage each repair to Crash Champions’ quality standards, review data with Body Technicians, handle final paperwork, and keep clients informed with clear, proactive communication and diligent