Collision Estimator: Lead Damage Assessments & Customer Care

Crash Champions; Oakmont (TN); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is hiring for a position that educates customers about the repair process, manages estimates from initial to final, and oversees the repair workflow to ensure quality. You will keep customers informed, review data with body technicians, and handle post-scan activities and paperwork.

The role emphasizes fast-paced collaboration with insurance partners and multiple estimating systems. Applicants should have strong customer service, organization, and adaptability, with experience in

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization

Insurance knowledge

Adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is hiring for a position that educates customers about the repair process, manages estimates from initial to final, and oversees the repair workflow to ensure quality. You will keep customers informed, review data with body technicians, and handle post-scan activities and paperwork.

The role emphasizes fast-paced collaboration with insurance partners and multiple estimating systems. Applicants should have strong customer service, organization, and adaptability, with experience in