Collision Estimator: Lead Repairs, Estimates & Client Care

Crash Champions; Marietta (GA); On-site; USD 65,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused professional to educate customers on the repair process, insurance procedures, and vehicle safety. You will handle initial and final estimates, manage repairs, and keep customers informed throughout the process.

Role involves using multiple estimating systems (CCC One, Mitchell, Audatex), coordinating with Body Technicians, and ensuring carrier requirements are met. Competitive benefits and growth opportunities offered.

Qualifications

• Customer Service Skills.
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast paced environments.
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization

Insurance knowledge

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused professional to educate customers on the repair process, insurance procedures, and vehicle safety. You will handle initial and final estimates, manage repairs, and keep customers informed throughout the process.

Role involves using multiple estimating systems (CCC One, Mitchell, Audatex), coordinating with Body Technicians, and ensuring carrier requirements are met. Competitive benefits and growth opportunities offered.