Collision Estimator & Customer Experience Lead

Crash Champions; Illinois; On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused team member to guide clients through the collision repair journey. You will educate customers on repair processes, insurance steps, and their rights while preparing and finalizing repair estimates.

You will monitor each repair stage to guarantee quality, keep customers informed, and collaborate with Body Technicians to ensure smooth post-scan and finalization processes.

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking with good time management.
• Knowledge of dealing with insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with estimating systems such as CCC One, Mitchell & Audatex preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer informed and updated on the status of their vehicle and provide the best possible experience.
• Pull and review data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions, and ensure carrier-specific requirements are complete.

Skills

Customer service

Organization & multi-tasking

Insurance knowledge

Fast-paced environment

Estimating systems

Job description

Crash Champions is seeking a customer-focused team member to guide clients through the collision repair journey. You will educate customers on repair processes, insurance steps, and their rights while preparing and finalizing repair estimates.

You will monitor each repair stage to guarantee quality, keep customers informed, and collaborate with Body Technicians to ensure smooth post-scan and finalization processes.