Collision Estimator: Lead Customer Experience & Repairs

Holdings LLC; Houston (TX); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Continuing Education Opportunities

Free Prescription or Non-Prescription

Annual Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass - Ryewater, TX is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating detailed estimates, and coordinating repairs with customers and insurance companies. The role requires DRP estimating experience and proficiency with CCC1 or Mitchell, plus strong accounting familiarity (AR/AP).

The Estimator will communicate updates, support team members, and uphold shop KPIs while maintaining a high standard of customer

Qualifications

• 2+ yrs minimum Collision DRP Estimating experience required.
• 2+ yrs prior CCC1 / Mitchell experience.
• 2+ yrs prior Accounts Receivables/Payables experience preferred.
• 4+ yrs prior customer service excellence required.

Responsibilities

• Provide exceptional customer experience while creating estimates.
• Coordinate repair needs and communicate with customers and insurers.
• Document all customer interactions accurately for KPIs and audits.
• Ensure compliance with insurance requirements and shop processes.
• Support team members and participate in safety meetings as needed.

Skills

Collision DRP Estimating

Accounts Receivables/Payables

Customer service

Insurance knowledge

Education

High School Diploma or equivalent

Tools

CCC1

Mitchell

Job description

Gerber Collision & Glass - Ryewater, TX is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating detailed estimates, and coordinating repairs with customers and insurance companies. The role requires DRP estimating experience and proficiency with CCC1 or Mitchell, plus strong accounting familiarity (AR/AP).

The Estimator will communicate updates, support team members, and uphold shop KPIs while maintaining a high standard of customer