Collision Estimator: Drive Customer Experience & Repairs

Boyd Group Services; Madison (AL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

6 holidays per year

Health insurance (Day 1)

401(k) with company match

Life insurance

Education opportunities

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate repair estimates and coordinating repairs with customers and insurers. The role emphasizes precise damage assessment and clear communication to drive the shop’s KPIs.

The position requires knowledge of repair guidelines, a high school diploma, basic computer skills, and DRP compliance with at least 1 year of experience.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

Problem solving

I-CAR training willingness

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate repair estimates and coordinating repairs with customers and insurers. The role emphasizes precise damage assessment and clear communication to drive the shop’s KPIs.

The position requires knowledge of repair guidelines, a high school diploma, basic computer skills, and DRP compliance with at least 1 year of experience.