Collision Estimator: Drive Estimates & Customer Experience

Boyd Group Services; Georgia; Vor Ort; USD 50.000 - 100.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid Parental Leave

6 holidays

Medical, Prescription, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Zusammenfassung

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle damage estimates, coordinating repair needs, and communicating with customers and insurers throughout the repair process. The role emphasizes documentation, collaboration with team members, and adherence to DRP requirements.

Experience with CCC1 Estimating System is a must, along with a high school diploma, valid driver's license, and willingness to complete I-CAR training as

Qualifikationen

• Knowledge of CCC1 Estimating System
• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Aufgaben

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Kenntnisse

CCC1 Estimating System

Basic Computer Skills

I-CAR Training

Valid Driver's License

Ausbildung

High School Diploma or equivalent

Tools

CCC1 Estimating System

Jobbeschreibung

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle damage estimates, coordinating repair needs, and communicating with customers and insurers throughout the repair process. The role emphasizes documentation, collaboration with team members, and adherence to DRP requirements.

Experience with CCC1 Estimating System is a must, along with a high school diploma, valid driver's license, and willingness to complete I-CAR training as