Collision Estimator: Lead a Seamless Auto Repair Experience

Boyd Group; Madison (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. The role requires clear communication, meticulous documentation, and adherence to OE guidelines.

You will work with a team to meet the facility’s KPIs and participate in daily production walks and training sessions.

Qualifications

• Customer-focused professional striving to deliver exceptional service
• Strong communication skills for interacting with customers and insurance companies
• Familiarity with repair processes and OE guidelines is helpful

Responsibilities

• Document customer interactions accurately and keep records up to date
• Guide customers through the repair process and convey information clearly
• Ensure compliance with insurance requirements, processes and metrics
• Coordinate daily production walks with management and support team members
• Attend training sessions and participate in staff meetings as required

Education

High School Diploma or equivalent

Awareness of where to look for answers

Basic Computer Skills

Tools

Repair estimating software

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. The role requires clear communication, meticulous documentation, and adherence to OE guidelines.

You will work with a team to meet the facility’s KPIs and participate in daily production walks and training sessions.