Collision Estimator — Impactful, Fast-Paced Auto Repair

Crash Champions; Etna (Allegheny County); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions, a leading collision repair provider, seeks a customer-focused specialist to educate customers on repairs, insurance procedures, and safety, while managing estimates and QC across the repair process. You will keep customers informed and ensure final paperwork aligns with carrier requirements.

The role involves pulling data with Body Technicians, post-scanning, and pre-closing repair orders in a busy shop setting. Competitive compensation and benefits apply.

Qualifications

• Customer service skills required.
• Strong organization and multitasking with good time management.
• Experience dealing with insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with multiple estimating systems (CCC One, Mitchell & Audatex) preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier-specific requirements are complete.

Skills

Customer service

Organization & multitasking

Insurance partners experience

Fast-paced environment

Estimating software familiarity

Job description

Crash Champions, a leading collision repair provider, seeks a customer-focused specialist to educate customers on repairs, insurance procedures, and safety, while managing estimates and QC across the repair process. You will keep customers informed and ensure final paperwork aligns with carrier requirements.

The role involves pulling data with Body Technicians, post-scanning, and pre-closing repair orders in a busy shop setting. Competitive compensation and benefits apply.