Collision Estimator: Fast-Paced Auto Repair Impact

Crash-Champions-Collision-Repair-Team-1; Bryant (AR); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring an Estimator/Customer Service role to guide customers through the repair process, educate them on insurance procedures, and finalize repair estimates. You will manage each repair from intake to completion, ensuring quality and clear communication with customers and carriers.

The position involves reviewing data with technicians, post-scanning steps, and pre-closing orders, with pay ranges reflecting market rates for a full-time role in the U.S.

Qualifications

• Customer service skills required.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Knowledge of insurance processes and partner interactions is a plus.
• Strong communication with customers, carriers, and technicians.

Responsibilities

• Educate customers on repairs, insurance procedures, rights, and safety.
• Prepare initial estimates and finalize after evaluation.
• Oversee repair progress and ensure quality standards.
• Keep customers informed about vehicle status and experiences.
• Review data procedures with body technicians and complete post-scanning steps.
• Pre-close repair orders, handle disbursement paperwork, and ensure carrier requirements.

Skills

Customer service

Estimating

Multitasking

Insurance knowledge

Communication

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is hiring an Estimator/Customer Service role to guide customers through the repair process, educate them on insurance procedures, and finalize repair estimates. You will manage each repair from intake to completion, ensuring quality and clear communication with customers and carriers.

The position involves reviewing data with technicians, post-scanning steps, and pre-closing orders, with pay ranges reflecting market rates for a full-time role in the U.S.