Collision Estimator: Guide Repairs & Elevate Quality

Crash Champions; Airway Heights (WA); On-site; USD 65,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair company in the United States, offering high-quality service across 650+ locations. This role supports customers through the repair process, insurance interactions, and ensures accurate estimates and timely communication.

Responsibilities include completing and refining estimates, managing repairs end-to-end, performing quality control, and keeping customers informed throughout the journey.

Qualifications

• Customer Service Skills
• Organization & time management in a fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to work in a fast-paced environment
• Knowledge of multiple estimating systems (CCC One, Mitchell, Audatex)

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques and value.
• Completes initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates
• Manage each repair throughout the process and ensure Crash Champions quality standards via in-process QC
• Keep every customer informed and updated on status of their vehicle and provide the best possible experience
• Able to pull and review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, handle disbursement paperwork, address exceptions and ensure carrier-specific requirements are complete

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair company in the United States, offering high-quality service across 650+ locations. This role supports customers through the repair process, insurance interactions, and ensures accurate estimates and timely communication.

Responsibilities include completing and refining estimates, managing repairs end-to-end, performing quality control, and keeping customers informed throughout the journey.