Collision Estimator: Customer-Focused Repair & Estimates

Crash-Champions-Collision-Repair-Team-1; Marietta (GA); On-site; USD 65,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair provider with over 650 locations nationwide, known for its People First approach and a growing Crash Champions LUXE EV Certified brand. This role focuses on guiding customers through repair processes and insurance procedures while managing repairs end-to-end.

You will perform estimates, ensure quality standards, and keep clients informed at every stage of the repair journey.

Qualifications

• Customer service and communication skills required.
• Ability to handle fast-paced environment.
• Experience with insurance partners is preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Time management

Insurance knowledge

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is a leading collision repair provider with over 650 locations nationwide, known for its People First approach and a growing Crash Champions LUXE EV Certified brand. This role focuses on guiding customers through repair processes and insurance procedures while managing repairs end-to-end.

You will perform estimates, ensure quality standards, and keep clients informed at every stage of the repair journey.