Collision Estimator — Customer-Focused Repair Lead

Crash-Champions-Collision-Repair-Team-1; San Jose (CA); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with a strong emphasis on customer service and quality control. The role involves educating customers through the repair process, generating accurate estimates, and coordinating repairs across teams to ensure top-tier outcomes.

The position requires experience with repair workflows and estimating systems, with opportunities for growth within a fast-paced shop environment. Competitive benefits and performance-based incentives are available.

Qualifications

• Experience in customer service and repair processes.
• Familiar with insurance procedures and approvals.
• Knowledge of estimating systems preferred.
• Ability to multi-task in a fast-paced environment.
• Experience with CCC One, Mitchell, Audatex is a plus.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Insurance knowledge

Fast-paced

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with a strong emphasis on customer service and quality control. The role involves educating customers through the repair process, generating accurate estimates, and coordinating repairs across teams to ensure top-tier outcomes.

The position requires experience with repair workflows and estimating systems, with opportunities for growth within a fast-paced shop environment. Competitive benefits and performance-based incentives are available.