Collision Estimator — Growth, Full Benefits, Customer Impact

Boyd Group; Sterling Heights (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Health Insurance Day 1

401(k)

Short-Term Disability

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in the United States seeks an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance providers. You will document damage, communicate needs to teams, and help drive repair KPIs.

The role requires knowledge of OE guidelines and DRP processes, plus basic computer skills and a willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s minimum of 1-year

I-CAR Training (willing to complete)

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States seeks an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance providers. You will document damage, communicate needs to teams, and help drive repair KPIs.

The role requires knowledge of OE guidelines and DRP processes, plus basic computer skills and a willingness to complete I-CAR training.