Collision Estimator — Elevate Customer Experience

Hansen Collision, Inc.; Ann Arbor (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO plans

Paid parental leave

6 paid holidays annually

Medical, prescription, dental & vision

401(k) with company match

Disability & life insurance

Continuing Education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while coordinating vehicle repair needs and communicating with customers and insurers. You will assess damage, document required repairs, and help ensure alignment with team KPIs.

The role requires knowledge of OE guidelines, DRP compliance, and at least one year of experience. Strong communication and basic computer skills are essential to success in this fast-paced environment.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP's

Minimum 1-year experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while coordinating vehicle repair needs and communicating with customers and insurers. You will assess damage, document required repairs, and help ensure alignment with team KPIs.

The role requires knowledge of OE guidelines, DRP compliance, and at least one year of experience. Strong communication and basic computer skills are essential to success in this fast-paced environment.