Collision Estimator: Growth & Benefits

Boyd Group Services; Escanaba (MI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 holidays

Insurance from Day 1

401(k)

Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs. The role involves communicating with customers and insurance companies, ensuring compliance with DRP requirements and WOW procedures, and supporting team members.

Minimum education includes a high school diploma, with expected knowledge of OE guidelines and repair processes.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

Valid Driver’s License

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs. The role involves communicating with customers and insurance companies, ensuring compliance with DRP requirements and WOW procedures, and supporting team members.

Minimum education includes a high school diploma, with expected knowledge of OE guidelines and repair processes.