Collision Estimator: Elevate Customer Care & Repair Outcomes

Boyd Group; Madison (AL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Health insurance

Dental & Vision insurance

401(k) with company match

Short-term disability & life insurance

Education opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in the United States is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating estimates, and coordinating repairs with customers and insurance companies. You will document damages, specify needed repairs and parts, and work with the team to meet facility KPIs.

The role requires knowledge of OE guidelines, basic computer skills, DRP compliance, and a willingness to complete I-CAR training, with a valid driver's

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Compliance for DRP’s (minimum 1-year experience).
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions with pertinent details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with all insurance client requirements and metrics.
• Adhere to WOW Operating Ways for customer drop-offs, planning, communication, and delivery.
• Communicate customer requests to the appropriate team members.
• Greet customers with positive energy in person and over the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend trainings and information sessions from the Store Manager.

Skills

OE guidelines knowledge

Basic computer skills

DRP compliance

I-CAR Training willingness

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating estimates, and coordinating repairs with customers and insurance companies. You will document damages, specify needed repairs and parts, and work with the team to meet facility KPIs.

The role requires knowledge of OE guidelines, basic computer skills, DRP compliance, and a willingness to complete I-CAR training, with a valid driver's