Collision Estimator: Fast, Precise Estimates & Customer Experience

Crash Champions; Charlotte (NC); Hybrid; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions is seeking an Estimator in the Charlotte, NC area to support customers through the repair process. You will educate clients on insurance procedures, prepare and finalize vehicle estimates, and monitor repairs to maintain Crash Champions’ quality standards.

The role requires strong customer service, organization, and experience with estimating systems such as CCC One, Mitchell, and Audatex. This is a full-time on-site position with comprehensive benefits.

Qualifications

• Strong customer service skills and ability to explain repairs and insurance procedures clearly.
• Excellent organization, multitasking, and time management in a fast-paced shop environment.
• Knowledge of dealing with insurance partners and repair processes.
• Comfortable with high-volume workload and rapid responses.
• Familiarity with common estimating systems: CCC One, Mitchell, Audatex.

Responsibilities

• Educate customers on repair process, insurance procedures, and their rights.
• Prepare initial estimates, finalize after disassembly and damage evaluation, lock final estimates.
• Oversee each repair and ensure quality through in-process QC.
• Keep customers informed about vehicle status and experiences.
• Collaborate with Body Technicians and review data procedures; complete post-scanning checks.
• Pre-close final repair order, handle paperwork, and ensure carrier requirements are met.

Skills

Customer Service

Organization

Time Management

Insurance knowledge

Estimating processes

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking an Estimator in the Charlotte, NC area to support customers through the repair process. You will educate clients on insurance procedures, prepare and finalize vehicle estimates, and monitor repairs to maintain Crash Champions’ quality standards.

The role requires strong customer service, organization, and experience with estimating systems such as CCC One, Mitchell, and Audatex. This is a full-time on-site position with comprehensive benefits.