Collision Estimator: Fast-Paced Auto Repairs & Insurance Support

Crash Champions; Quakertown (Bucks County); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator/repair administrator to guide customers through the repair process, align with insurance procedures, and maintain high-quality standards across the repair journey.

Responsibilities include estimating, managing repair progress, keeping customers informed, and coordinating documentation with technicians to ensure accurate final settlements.

Qualifications

• Customer service experience in collision repair or insurance workflows.
• Able to manage multiple tasks in a fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Experience with multiple estimating systems like CCC One, Mitchell, Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, techniques, safety and value.
• Complete initial estimates, write final estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions quality standards with in-process QC.
• Keep customers informed on vehicle status and provide the best possible experience.
• Pull and review data procedures with Body Technicians and complete post-scanning per vehicle.

Skills

Customer service

Organization

Multitasking

Insurance knowledge

Fast-paced work environment

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused estimator/repair administrator to guide customers through the repair process, align with insurance procedures, and maintain high-quality standards across the repair journey.

Responsibilities include estimating, managing repair progress, keeping customers informed, and coordinating documentation with technicians to ensure accurate final settlements.