Collision Estimator — Fast-Paced Repair Ops & Growth

Crash Champions; Lewisville (TX); On-site; USD 65,000 - 153,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator/ advisor to guide customers through the collision repair process, explain insurance procedures, and ensure transparent communication from intake to completion.

The role involves preparing estimates, coordinating with body technicians, and enforcing Crash Champions quality standards while maintaining a positive customer experience. Competitive benefits apply.

Qualifications

• Customer service skills and ability to work in a fast-paced environment.
• Strong organizational and multitasking abilities with time management.
• Experience dealing with insurance partners preferred.
• Familiarity with estimating systems such as CCC One, Mitchell, or Audatex.

Responsibilities

• Educate customers on repairs, insurance procedures, rights, and safety.
• Complete initial estimates, finalize after full damage evaluation.
• Manage repairs and uphold Crash Champions quality standards with QC.
• Keep customers informed about vehicle status for best experience.
• Pull data with Body Technicians and post-scan each vehicle.
• Pre-close final repair order, handle disbursement paperwork, address file exceptions.

Skills

Customer Service Skills

Organization & Multi-tasking

Insurance knowledge

Adaptability

Estimating software

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused estimator/ advisor to guide customers through the collision repair process, explain insurance procedures, and ensure transparent communication from intake to completion.

The role involves preparing estimates, coordinating with body technicians, and enforcing Crash Champions quality standards while maintaining a positive customer experience. Competitive benefits apply.