Collision Estimator – Fast-Paced, Customer-Focused

Crash Champions; Woodlawn (MD); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a role focused on customer guidance through the vehicle repair journey and coordination with insurance partners. You will manage estimates, track progress, and ensure quality standards are met across each repair.

You will keep customers informed with clear updates and collaborate with Body Technicians on data and post-scanning tasks. The position emphasizes a fast-paced environment, precise documentation, and adherence to carrier requirements.

Qualifications

• Customer service skills required.
• Organization and multitasking in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to operate in a fast-paced workplace.
• Familiarity with multiple estimating systems including CCC One, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Multitasking

Insurance knowledge

Adaptability

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a role focused on customer guidance through the vehicle repair journey and coordination with insurance partners. You will manage estimates, track progress, and ensure quality standards are met across each repair.

You will keep customers informed with clear updates and collaborate with Body Technicians on data and post-scanning tasks. The position emphasizes a fast-paced environment, precise documentation, and adherence to carrier requirements.