Collision Estimator: Fast-Paced, Customer-First

Crash Champions; Miami Gardens (FL); Hybrid; USD 65,000 - 149,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in the United States is seeking an experienced collision estimator/phone-of-record to educate customers on repair processes, insurance procedures, and rights while developing accurate initial and final estimates.

The role involves managing each repair through the process, ensuring QC and timely updates to customers, and coordinating data with body technicians to finalize disbursement and carrier requirements, with a focus on a high-quality customer experience.

Qualifications

• Customer Service Skills.
• Organization and multi-tasking; strong time management in fast-paced environments.
• Knowledge of dealing with Insurance partners preferred.
• Ability to work in fast-paced environments.
• Knowledge of estimating systems such as CCC One and Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization and multitasking

Insurance partners

Fast-paced environment

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in the United States is seeking an experienced collision estimator/phone-of-record to educate customers on repair processes, insurance procedures, and rights while developing accurate initial and final estimates.

The role involves managing each repair through the process, ensuring QC and timely updates to customers, and coordinating data with body technicians to finalize disbursement and carrier requirements, with a focus on a high-quality customer experience.