Senior Collision Estimator - Customer-Focused & Fast-Paced

Crash Champions; Hayward Park (CA); On-site; USD 78,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network in the U.S. with 650+ locations. Educate customers on repair processes, insurance, rights, safety and value, while preparing estimates and finalizing orders.

Maintain clear communication and uphold quality standards throughout the repair journey. The role requires strong customer service, organization, and familiarity with estimating systems (CCC One, Mitchell & Audatex); insurance collaboration is a plus, thriving in a fast-paced environment

Qualifications

• Customer service orientation with strong communication.
• Ability to stay organized and multi-task in a fast-paced shop.
• Knowledge of dealing with insurance partners is preferred.
• Comfort working in a high-volume environment.
• Experience with multiple estimating systems (CCC One, Mitchell & Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, techniques, safety and value.
• Complete initial and full-disassembly estimates; lock final estimates.
• Manage each repair and ensure Crash Champions’ quality standards with in-process QC.
• Keep customers informed and deliver the best possible experience.
• Pull and review data with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order, handle disbursement paperwork and exceptions.

Skills

Customer Service Skills

Org & multitasking

Insurance knowledge

Fast-paced adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is a leading collision repair network in the U.S. with 650+ locations. Educate customers on repair processes, insurance, rights, safety and value, while preparing estimates and finalizing orders.

Maintain clear communication and uphold quality standards throughout the repair journey. The role requires strong customer service, organization, and familiarity with estimating systems (CCC One, Mitchell & Audatex); insurance collaboration is a plus, thriving in a fast-paced environment