Collision Estimator: Fast-Paced, Customer-Centric Repairs

Crash Champions; Strongsville (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Strongsville, OH is seeking an experienced Insurance Claims Estimator/Customer Service professional. You will educate customers about the repair process, prepare estimates, manage repairs, and keep clients informed throughout the cycle, ensuring quality aligned with company standards.

You'll collaborate with body technicians, insurance partners, and carriers to finalize disbursement and paperwork, with a focus on fast-paced environments and excellent service.

Qualifications

• Customer service skills.
• Strong organization and multi-tasking.
• Knowledge of dealing with Insurance partners preferred.
• Ability to work in fast-paced environments.
• Knowledge of estimating systems such as CCC One, Mitchell, Audatex.

Responsibilities

• Educate customers on repairs, insurance procedures, and rights.
• Complete initial estimates and lock final estimates.
• Manage repairs and ensure quality standards with in-process QC.
• Keep customers informed on status and provide excellent service.
• Review data procedures with Body Technicians and post-scan.

Skills

Customer service

Organization

Insurance knowledge

Fast-paced environment

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in Strongsville, OH is seeking an experienced Insurance Claims Estimator/Customer Service professional. You will educate customers about the repair process, prepare estimates, manage repairs, and keep clients informed throughout the cycle, ensuring quality aligned with company standards.

You'll collaborate with body technicians, insurance partners, and carriers to finalize disbursement and paperwork, with a focus on fast-paced environments and excellent service.