Collision Estimator: Drive Accurate Vehicle Repair Estimates

Crash Champions; Strongsville (OH); On-site; USD 65,000 - 139,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

Job summary

Crash Champions is expanding its team in Strongsville, OH. This role educates customers on vehicle repairs, insurance procedures, and related rights while managing estimates and guiding the repair process to ensure quality.

You will keep customers informed about status and coordinate with body technicians on data procedures, post-scanning, and final paperwork. A fast-paced environment, insurance knowledge, and familiarity with estimating systems are essential.

Qualifications

• Customer service skills and the ability to educate customers on repair processes.
• Strong organization and multitasking skills for a fast-paced shop.
• Knowledge of insurance partners and how they interact with the repair workflow.
• Familiarity with multiple estimating systems (CCC One, Mitchell & Audatex).

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer informed and updated on the status of their vehicle and provide the best possible experience.
• Able to pull and review data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier-specific requirements are complete

Skills

Customer service

Organization

Insurance knowledge

Adaptability

Fast-paced environment

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is expanding its team in Strongsville, OH. This role educates customers on vehicle repairs, insurance procedures, and related rights while managing estimates and guiding the repair process to ensure quality.

You will keep customers informed about status and coordinate with body technicians on data procedures, post-scanning, and final paperwork. A fast-paced environment, insurance knowledge, and familiarity with estimating systems are essential.