Collision Estimator — Fast-Paced Auto Repair Leader

Crash Champions; Columbiana (OH); Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is hiring for a customer-focused position in Ohio. You will educate customers about repairs, insurance procedures, and value while managing repairs from start to finish with QA checks.

You’ll prepare estimates, coordinate with Body Technicians, and handle final paperwork to ensure carrier requirements are met. The role emphasizes communication, organization, and experience with estimating tools such as CCC One or Mitchell & Audatex.

Qualifications

• Customer service skills required.
• Organizational and multitasking abilities.
• Insurance knowledge preferred.
• Ability to work in a fast-paced environment.
• Experience with estimating systems (CCC One preferred, Mitchell & Audatex).

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Multi-tasking

Insurance knowledge

Fast-paced

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is hiring for a customer-focused position in Ohio. You will educate customers about repairs, insurance procedures, and value while managing repairs from start to finish with QA checks.

You’ll prepare estimates, coordinate with Body Technicians, and handle final paperwork to ensure carrier requirements are met. The role emphasizes communication, organization, and experience with estimating tools such as CCC One or Mitchell & Audatex.