Collision Estimator — Fast-Paced Auto Repair with Benefits

Crash Champions; Bend (OR); Hybrid; USD 65,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is a fast-growing collision repair leader with 650+ locations nationwide. This role focuses on educating customers about repair and insurance processes, generating and finalizing estimates, and guiding vehicles through the repair lifecycle with a strong emphasis on customer service and quality control.

You will ensure clear communication with customers, coordinate with body technicians, and handle final paperwork to close repairs efficiently in a high-paced environment.

Qualifications

• Customer service skills and ability to work in fast-paced environment.
• Experience with insurance partners is preferred.
• Familiarity with estimating systems: CCC One, Mitchell & Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety and value.
• Completes initial estimates, writes full estimates after evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure Crash Champions quality standards via in-process QC.
• Keep customers informed and provide the best possible experience.
• Pull and review data for Body Technicians and complete post-scanning for each vehicle.
• Pre-close final repair order, handle disbursement paperwork, address exceptions, and meet carrier requirements.

Skills

Customer Service

Organization

Insurance knowledge

Adaptability

Estimating software

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a fast-growing collision repair leader with 650+ locations nationwide. This role focuses on educating customers about repair and insurance processes, generating and finalizing estimates, and guiding vehicles through the repair lifecycle with a strong emphasis on customer service and quality control.

You will ensure clear communication with customers, coordinate with body technicians, and handle final paperwork to close repairs efficiently in a high-paced environment.