Collision Estimator: Fast-Paced, Customer-Focused Repair

Crash Champions; Bakersfield (CA); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (”Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with over 650 locations across the U.S., including California shops. We educate customers on repair processes and insurance, then manage repairs with strict QC to ensure top quality and customer satisfaction.

Join a growing team that values People First, with comprehensive benefits and a performance-driven environment. This full-time role emphasizes accurate estimates, data review with technicians, and timely communication with customers.

Qualifications

• Customer service skills and ability to manage multiple tasks in a fast-paced shop environment.
• Knowledge of dealing with Insurance partners preferred.
• Experience with estimating systems such as CCC One, Mitchell & Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization & multitasking

Insurance knowledge

Adaptability to fast-paced environment

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with over 650 locations across the U.S., including California shops. We educate customers on repair processes and insurance, then manage repairs with strict QC to ensure top quality and customer satisfaction.

Join a growing team that values People First, with comprehensive benefits and a performance-driven environment. This full-time role emphasizes accurate estimates, data review with technicians, and timely communication with customers.