Collision Estimator - Fast-Paced Auto Claims & Estimates

Crash-Champions-Collision-Repair-Team-1; Penn Hills (Allegheny County); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a highly organized customer service professional to educate customers on the collision repair process, insurance procedures, and rights. You will guide clients from intake through repair updates, ensuring a smooth experience.

In this role you will generate initial estimates, update final estimates after disassembly and damage evaluation, and coordinate with body technicians to ensure quality. The position offers competitive pay and comprehensive benefits.

Qualifications

• Customer service experience required.
• Strong organization and multitasking with time management in a fast-paced setting.
• Experience dealing with insurance partners preferred.
• Familiarity with estimating systems (CCC One, Mitchell & Audatex) preferred.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, and rights.
• Complete initial estimates and final estimates after disassembly and damage evaluation.
• Manage each repair, ensuring quality standards with in-process QC.
• Keep customers informed about repair status and provide a positive experience.
• Coordinate data procedures with Body Technicians and complete post-scanning for each vehicle.

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced work

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a highly organized customer service professional to educate customers on the collision repair process, insurance procedures, and rights. You will guide clients from intake through repair updates, ensuring a smooth experience.

In this role you will generate initial estimates, update final estimates after disassembly and damage evaluation, and coordinate with body technicians to ensure quality. The position offers competitive pay and comprehensive benefits.