Collision Estimator - Fast-Paced, Customer-First Repair

Crash-Champions-Collision-Repair-Team-1; Hagerstown (MD); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus – Cash From Crash

5 Paid Holidays

Job summary

Crash Champions is hiring to educate customers on repair processes, insurance steps, and rights while guiding them through the estimating and repair lifecycle. You will sustain clear communication, manage final pricing after assessment, and ensure high-quality outcomes with in-process QC.

The role focuses on customer-facing estimates, coordination with technicians, and timely updates to carriers. Competitive benefits apply and compensation aligns with market ranges for full-time roles at a U.S.

Qualifications

• Customer service skills required to educate customers on repair process, insurance procedures, rights and value.
• Strong organization and multitasking abilities for a fast-paced environment.
• Knowledge of dealing with insurance partners is preferred.
• Ability to thrive in a busy repair environment and manage processes.
• Familiarity with multiple estimating systems (CCC One preferred, Mitchell & Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights and value.
• Complete initial estimates, then finalize estimates after evaluation and disassembly.
• Manage each repair and perform in-process QC to meet quality standards.
• Keep customers informed about status and provide a superior experience.
• Pull and review data with Body Technicians and finalize post-scanning steps.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer Service Skills

Organization

Insurance knowledge

Fast-paced adaptability

Estimating systems

Job description

Crash Champions is hiring to educate customers on repair processes, insurance steps, and rights while guiding them through the estimating and repair lifecycle. You will sustain clear communication, manage final pricing after assessment, and ensure high-quality outcomes with in-process QC.

The role focuses on customer-facing estimates, coordination with technicians, and timely updates to carriers. Competitive benefits apply and compensation aligns with market ranges for full-time roles at a U.S.