Collision Estimator: Elevate Repairs & Customer Experience

Mobile Auto Solutions, LLC; Westmoor (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid Holidays

Medical Insurance Day 1

401(k) with match

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Indiana, USA is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating vehicle repairs. You will communicate with customers and insurance providers throughout the repair process, ensuring alignment with KPIs and team goals.

The role requires knowledge of repairs, DRP processes, I-CAR training, and a valid driver's license. Join a team that values integrity and outstanding service.

Qualifications

• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Compliance for DRP’s minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP’s

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Indiana, USA is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating vehicle repairs. You will communicate with customers and insurance providers throughout the repair process, ensuring alignment with KPIs and team goals.

The role requires knowledge of repairs, DRP processes, I-CAR training, and a valid driver's license. Join a team that values integrity and outstanding service.