Collision Estimator: Elevate Repairs & Customer Experience

Crash Champions; Universal City (TX); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator coordinator to educate customers on the repair process, insurance steps, and rights. You will complete estimates, manage repairs, and ensure quality standards through in-process QC, keeping customers informed throughout the journey.

In this fast-paced role, you will review data with Body Technicians, handle disbursement paperwork, and ensure carrier requirements are met while delivering the best possible experience.

Qualifications

• Customer service skills required.
• Strong organization and multitasking in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to work in fast-paced environments.
• Familiarity with estimating systems (CCC One preferred, Mitchell & Audatex).

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization

Multi-tasking

Insurance knowledge

Fast-paced environment

Estimating systems

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-focused estimator coordinator to educate customers on the repair process, insurance steps, and rights. You will complete estimates, manage repairs, and ensure quality standards through in-process QC, keeping customers informed throughout the journey.

In this fast-paced role, you will review data with Body Technicians, handle disbursement paperwork, and ensure carrier requirements are met while delivering the best possible experience.