Collision Estimator: Repair Process Leader

Crash Champions; Bremen Township (IL); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator/coordinator to guide vehicles through the repair process and educate customers on insurance procedures. You will help generate initial and final estimates, manage repairs, and keep customers informed throughout the process.

In this role you will review data with Body Technicians, handle pre-close paperwork, and ensure carrier requirements are met in a fast-paced shop environment. Training on estimating systems is provided.

Qualifications

• Experience in customer service in auto collision repair preferred.
• Ability to explain insurance processes to customers.
• Experience with estimating and repair workflow.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization & multitasking

Insurance procedures knowledge

Attention to detail

Communication

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-focused estimator/coordinator to guide vehicles through the repair process and educate customers on insurance procedures. You will help generate initial and final estimates, manage repairs, and keep customers informed throughout the process.

In this role you will review data with Body Technicians, handle pre-close paperwork, and ensure carrier requirements are met in a fast-paced shop environment. Training on estimating systems is provided.