Collision Estimator: Elevate Repairs & Customer Experience

Gerber Collision & Glass; Crystal City (MO); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental Leave

6 paid holidays a year

Insurance from Day 1

401(k) with company match

Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Crystal City, MO is hiring an Estimator to provide an exceptional customer experience while creating vehicle damage estimates and coordinating repair needs with customers and insurance companies throughout the repair process. The estimator assesses damage, documents required repairs and parts, and aligns with the team to achieve KPI targets.

This role requires knowledge of OE guidelines, DRP compliance, a high school diploma, basic computer skills, a valid driver's

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver’s License

I-CAR Training

Knowledge of Repairs and OE Guidelines

DRP Compliance Experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Crystal City, MO is hiring an Estimator to provide an exceptional customer experience while creating vehicle damage estimates and coordinating repair needs with customers and insurance companies throughout the repair process. The estimator assesses damage, documents required repairs and parts, and aligns with the team to achieve KPI targets.

This role requires knowledge of OE guidelines, DRP compliance, a high school diploma, basic computer skills, a valid driver's