Collision Estimator: Elevate Customer Experience & Repairs

Mobile Auto Solutions, LLC; Dayton (KY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Medical Insurance Day 1

401(k)

Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety Glasses allowance

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs, communicating with customers and insurance throughout the repair process.

The Estimator assesses vehicle damage accurately, documents repairs and parts, and works with the team to achieve the facility's KPIs, while upholding our Core Values of Honesty, Integrity & Respect.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s – 1 year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team
• Support all team members when required
• Attend monthly Health & Safety and staff meetings
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values: Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP compliance (1 year)

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

1-year DRP experience

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs, communicating with customers and insurance throughout the repair process.

The Estimator assesses vehicle damage accurately, documents repairs and parts, and works with the team to achieve the facility's KPIs, while upholding our Core Values of Honesty, Integrity & Respect.