Collision Estimator: Customer Experience & Repair Planning

Boyd Group Services; Springfield (MO); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical, dental & vision insurance day

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Springfield, MO is hiring an Estimator to provide an exceptional customer experience, create estimates, coordinate repair needs, and communicate with customers and insurers throughout the repair process. The role requires knowledge of repairs and OE guidelines, a High School Diploma, basic computer skills, and at least 1 year of DRP experience.

A valid driver’s license and willingness to complete I-CAR training are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

Valid Driver’s License

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Springfield, MO is hiring an Estimator to provide an exceptional customer experience, create estimates, coordinate repair needs, and communicate with customers and insurers throughout the repair process. The role requires knowledge of repairs and OE guidelines, a High School Diploma, basic computer skills, and at least 1 year of DRP experience.

A valid driver’s license and willingness to complete I-CAR training are preferred.